Courier not collecting return & Spree ignores emai

I purchased items from Spree and something needed to be returned. The courier left a telephone message as I was in a meeting and I tried numerous times to contact them, leaving messages each time. They never called me back and eventually Desiree at Dawn Wing promised me that she would send someone the following day, that was two weeks ago and nobody has been here. I tried letting Spree know that I was having such difficulty and they simply make empty promises also. <br> Spree is a sorry excuse for online shopping as this is the second purchase I make with them. The first time, they stated that all items were delivered, yet I had items missing. Getting a refund for those items took more than a month and no explanation as to why it was never included yet I was billed for it.<br> They should really look to places like Zando and Takealot, as they are exceptional. Or Spree should just give up.<br> I wonder if they know that what they are doing is in contravention of the CPA law as it is not part of Treating Customers Fairly to get service like this.<br> I am not sending Spree any more emails, I expect collection to be done and my money refunded, or this will not remain on Hello Peter only.