Complaint - order ***

I am absolutely appalled by the service i have received from Spree. I made an order on 23 August 2018 and processed payment but i have not received any feedback from them. The proof of payment was sent on that day and to this day the payment is still not allocated to my order. I have sent countless e-mails but no one seems to care about my frustration. The call-center agents are forever 'busy'. I was lucky enough to get through on the 27th and spoke to someone (OELFIA) who was supposed to return back to me after spending 28mins on the phone with them using my own airtime but to this moment they haven't. On the 28th (13:45) i attempted to get through to someone but when i asked for the agent's name, they immediately hung up.

I am beyond disgusted by the service level provided and want either my refund or my delivery ASAP as i need it before Thursday the 30th August.

I know i will never recommend your company to anyone as i am personally beyond frustrated with your service .

I hope someone who cares will get back to me ASAP.

Lebo Sibiya (# ********** 07) ********** 734