CW
Christelle W

1 reviews | Active since Jan 2018

21 Jan 2018, 11:42

Complaint just ignored

I have regularly bought a number of items from Spree. Just before Christmas, I purchased a quiksilver wallet from the Spree website as a gift. The wallet is absolutely shocking, the quality is terrible, with the wallet peeling from the first day of use. I have sent numerous emails to Spree with not a single response! As a regular customer of Spree, I am shocked that this is how customers are treated!

0
Replies (8)
CW
Christelle W's update22 Jan 2018, 07:25
Reviewer Update
Apologies the brand of the waller is VANS not quiksilver.
Spree.co.za
Spree.co.za's reply22 Jan 2018, 09:41
Official

Good day

We are terribly sorry that you have encountered difficultly with your recent Spree order.

Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.

Once again, our apologies for all the trouble and frustration encountered.

Warm regards
The Spree team

Best regards,

CW
Christelle W's update22 Jan 2018, 10:53
Reviewer Update
Good day I emailed that address numerous times. To which I received no response.
Spree.co.za
Spree.co.za's reply22 Jan 2018, 10:55
Official

Good day

Will you please send us the email reference for us to follow up on this.

Warm regards

The Spree team

Best regards,

CW
Christelle W's update23 Jan 2018, 18:08
Reviewer Update
941075.
CW
Christelle W's update23 Jan 2018, 18:08
Reviewer Update
941075.
CW
Christelle W's update23 Jan 2018, 18:08
Reviewer Update
956644
CW
Christelle W's update23 Jan 2018, 18:09
Reviewer Update
948657.