Communication between Spree and couriers

On December 5, 2017, I requested a return.

On December 13, the order I wanted to return had not been picked up yet. Therefore, I phoned Spree and I spoke to Clarissa.

I told her I had requested for the order to be picked up from my workplace and that the order had to be collected either on Thursday December 14 or Friday December 15, because my workplace was closing for the holidays on December 15.

She made a note and said that she would get the message through to the courier.

However, the order was collected neither on the 14th, nor on the 15th.

I then went away for the holidays and was also overseas for a few days. My workplace was closed all the time and opened again on Monday, January 8, 2018.

At some point while I was away (and my workplace closed) I received a message from the courier that my order was scheduled to be collected on December 21. That would have been impossible, because - as I have already mentioned - my workplace was closed and I was away.

I emailed Spree Support on January 10, 2018, about this. It is six days later and I have not received a response yet.

Please collect the order I want to return!