1 reviews | Active since Nov 2013
Clothes delivered to wrong address
I ordered shirts from the concerned online company on the 3 January 2016, noting that they had an old address on the system I updated my address accordingly. Despite this when the clothes were delivered they were sent to my old address. I spent a good 10 minutes of my airtime trying to sort out this issue with their representative and manager who basically told me about the nuances of a billing and shipping address and tried to ****** me for more money for them to deliver the clothes to the right address. This is unacceptable in this day and age consumers should not have to withstand the disdain I did for supporting a company. Rather than transport the clothes to the correct address spree would rather show their customers how unimportant they are. I am disgusted at their indifference in sorting out this problem.
Our apologies for your frustration.
Based on your order placed, the order was dispatched to the address you had selected in checkout.
The service to collect at the address where delivered and drop off at the new address does incur additional costs, due to the error not being that of Spree.
We have however confirmed that the parcel will be collected and returned to our warehouse, upon which a refund will be processed if the items pass our quality check.
Again, our sincere apologies for your frustration caused.
Warm regards
The Spree team
Our apologies for your frustration.
Based on your order placed, the order was dispatched to the address you had selected in checkout.
The service to collect at the address where delivered and drop off at the new address does incur additional costs, due to the error not being that of Spree.
We have however confirmed that the parcel will be collected and returned to our warehouse, upon which a refund will be processed if the items pass our quality check.
Again, our sincere apologies for your frustration caused.
Warm regards
The Spree team