Chained by their own flawed systems

<p>I have shopped with Spree numerous times. There have been problems almost every time.</p> <p>This time I app**** a voucher on the app, and accepted to pay the discounted amount in the app. Then my bank alerted me that the full, non-discounted amount had been paid. This is in contravention of the Consumer Protection Act.</p> <p>I have since phoned 4 times trying to ensure that the correct amount is charged. Each time the person says she will speak to her manager and revert. However she has failed to get back in touch with me or resolve the issue.</p> <p>She said her manager was away, but in the next sentence, says s/he was sitting next to her while I made the call. On the last call I was transferred to the manager, who did not pick up.</p> <p>I suspect that they believe their system cannot undo what it has done. Ridiculous. This could be resolved in a matter of seconds at any retail store. </p> <p>I guess will not get my money back. But I will not order from Spree again and I will advise others not to do so on all media platforms. There is plenty of competition.</p>