CANNOT FULFILL ORDER AND S.L.O.W...REFUND

Placed order - paid for order witHin 24 hours in the amount of R1450 via eft. Had to send 2 follow up emails to enquire whether the paymnent was allocated to order - and whether order was dispatched. call centre advise that they will follow up on allocation of order - 1 day later received email that they cannot fulfill order and have given a store credit. I DONT WANT A STORE CREDIT - I HAD TO PAY CASH - NOW I NEED TO WAIT 5 DAYS FOR DT CARD REFUND. Was advised that due to fact that garment did not meet the check-out standards thats why it could not be fulfilled....A GARMENT WORTH R1450 SHOULD BE CHECKED BEFORE IT IS PUT UP FOR SALE ONLINE??? WHY CHECK A GARMENT AFTER IT WAS SOLD? POOR CUSTOMER SERVICE AND NO RESPONSE ON EMAILS. ORDER ***. SOMETHING NEEDS TO BE DONE AS I AM BUYING SINCE 2012 AND ALWAYS EXPERIENCE PROBS WITH REFUNDS. LESSON LEARNT - RATHER STAND IN QUEUE IN A SHOP FOR IMMEDIATE REFUND. SURELY THE CONSUMER PROTECTION ACT PROVIDES FOR CHOICE OF METHOD OF REFUND? <br>