Buy ONLY is 100% sure - returns are a nightmare

I am becoming increasingly frustrated with this return process which they say will take 10days to complete from return to refund.<br> <br> I am still waiting on my refund from an item returned on the 18th of March!<br> <br> I have called multiple times, mentioned this in multiple emails. I was advised this would be taken care of weeks ago. This has FAR exceeded the 10 day refund policy in the terms and conditions. <br> <br> I also requested to cancel another order immediately after purchasing via email. I also called and was told this was not a problem. The item was then unwantedly delivered a few days later (I appreciate the speed of delivery, however this order had been cancelled). <br> <br> I then spoke to someone who asked me if they could collect the item to which I agreed. <br> She advised they would collect from my home in 3-4days. As this item was delivered to my work address, it was not at my home yet. However, the next day someone came to collect the item without an email or sms notification. This item is now still waiting to be collected as no one has been in contact regarding this. <br> <br> Just be VERY VERY sure before buying, don't expect your return to be as seamless and your purchase.