Breach of contract

I ordered and purchased items on 6 May. I have had to follow up telephonically and via mail trying to confirm my order for 9 days just to be advised that the items I had purchased and paid for are no longer available as my parcel was returned to Spree from the courier service- so called damaged and that they can now no longer provide me with that for which I had paid. <br> <br> The courier service can never find my address notwithstanding that I live in a normal suburb and they deliver regularly and obviously they don't have access to cellphones or it is just too difficult to phone and all Spree does is say please accept our apology!!!!!!