Black Friday is indeed black

I ordered my things on the 24th of November and Monday the 27th. Today marks the full month without delivery and no communication from spree as to y my orders are not delivered. I had to call them after being on hold for 20 minutes I finally got through my things were hijacked on a truck. So how's that my problem, y do I have to call them to be told my things r ****** to insult me some more I was told I will get my refund. Really will I be able to buy the things I bought that r on 80% off with the refund. Up to today nothing has happened. No apologies nothing. I'm so disappointed I their service???