black friday disaster!!

I am not happy how you handled my order Items were bought on your black Friday specials, payment was made Saturday via eft find attachment as I sent this proof on Saturday once I had made payment. On Monday I logged in and see that my order was still pending I explained the whole thing to the customer care who answered the phone she assured me that they had received the proof of payment that I had sent through and she would rectify this problem. On Tuesday morning same thing I phoned again and was told the same exact thing I was promised it was all sorted out and my order would be leaving. When I logged this morning to my surprise the same exact thing now you can imagine the frustration as it takes money and my time to call in and your lines have being busy. Then I get an email to say that you apologise but I will not get my order due to stock issues a minute late I get another email to say my order has been confirmed and it is ready to be shipped and I will receive it on the 6th December. After that I checked on line and I see that you have cancelled my order and given me a credit note.

The whole experience I have received with Spree was a nightmare and I’m am not happy with the service that I received. The mistake was on your side now you expect me to except this, unfortunately I will not except this as it is not the amount but the experience that I have received after phoning in again I asked to speak to someone in charged and was put on hold for over 5 minutes then your customer care told me that Zee then she said Jamie would be calling me back guess what I’m still waiting for a phone call.