Bad service , still awaiting refund

I placed an order on Spree on the 25th of August and before the order was delivered i changed my mind. I called spree and i was told to wait for the order to be delivered first. Before order was delivered a driver came to uplift the return and i informed him it had not been delivered. After the order was delivered i called in again and an advisor told me they have loaded a request for return, a driver called me on the 30th and asked me to leave the parcel at reception of which i did. Until today they hasn't been an acknowledgement of receipt and i have been calling non stop to follow up with no avail. I dont believe that after such inconvenience i still ordered from you guys. I am very dissapopinted!!!