Bad service....ONCE AGAIN....

<p>Request number is 424044. I placed an order on Spree for a purchase, paid processed and even informed of a delivery date for Thursday, 3 November. I then receive an email 2 days ago indicating that the item that I ordered is not in stock and that they have credited my account. I sent email same day requesting somone contact me urgently. No Response! I then contact Spree and convey my concerns in that I want that specific item, when it was advertised it showed "in stock" and it allowed me to purchase the item. Furthermore, I was promised a delivery date!!That said, I am also a reasonable individual and dont expect the stock to be "created" if there really is no stock. So this is NOT my actual complaint. It is more the SERVICE that I recieve from Spree. I lodged a complaint earlier this year and spoke to Greg who promised me that he will ensure that I do not receive such service again but look at the situation right now. So I spoke to a consultant and expressed my concerns and noted that if they cannot ensure that I receive that item, then the only other SIMILAR item that SPREE has online is a Billabong one which costs more. I did not budget for this one, but for the one that WAS available. Therefore, in light of above, if they cannot provide me with the one i actually want and purchased, i will make an exception for the Billabong one BUT at the same price. I spoke to Nishaat (team leader) on Monday afternoon at about 5pm who noted she will call me back. She DID NOT call me back. To date, I am still waiting for her call. Again, I am reasonable and know that you close at 6pm, so I give her whole day yesterday to Call but NOTHING! I ended up having to CALL again and spoke to Justine and requested that she give Nishaat a message to contact me urgently. This was at about 3pm yesterday afternoon. I was told she is on lunch but she was relay the message. It is almost 24 hours later and guess what still no feedback. This is beyond pathetic and I want this to be escalated to Greg again for his urgent attention please. Thanks!</p>