Bad service - no refund

Over a month ago I placed an order and 1 of the items was not sent to me. No 1 bothered to inform me that they ran out of stock until I followed up for myself and was then informed that the amount would be credited to my account - STILL NOTHING!<br> Upon placing a second order, I had to return 2 items which they were quick to collect. After waiting for the inspection to be done and requesting for a refund instead of a credit - to date there is still nothing reflecting in my account! It's been over a month already when their site automatic reply says it takes 10 days! I have been in contact with Joy and Shafeeah that keep making promises which they are unable to forfill and I've just had enough! <br> <br> SPREE SERVICE IS PATHETIC! I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN! SPREE IS A *****- quick to take our money but reluctant to refund and keep customers happy!<br> <br> PLEASE GO BACK TO THE HOLE YOU GUYS CRAWLED OUT FROM & REDESIGN YOUR PROCESSES AND PILLARS UPON WHICH YOU BASE CUSTOMER SERVICE!