Bad service, no delivery and inefficent payment methods

I ordered items on the 16th December for a special event. To date, it is the 5th Jan and nothing has been received. instead I speak to different consultants all the time who make false promises. I spoke to a manager on Wed, 3rd Jan, Tammy who promised to resolve by Fri this week, guess what, on Fri 5th Jan, I called in myself to speak to someone again. I have now spoken to 5 or 6 different customer service agents and two people in finance who cannot find my payment. Spree is asking me to provide proof, which I have , a bank statement from Absa, but then I am asked to get proof as well since it is an EFT. I find this bizarre given the policy from spree according to point 2 & 3 on the web. All payments are done via express to prevent baking info being saved : ( info below )

How does it work? •Select your Bank •Login using your internet banking credentials •Upon successful payment your order status will be updated immediately. •There is no need to enter Spree’s banking details or order reference number •The automated process will navigate and populate the relevant fields on your behalf in the background •Select an account to pay from and enter a reference for your records •Your bank will send you an otp or mobile authentication to your mobile phone to verify the payment •Enter otp or accept the authentication message •Payment is complete

2. How long do you have to wait? •Your order status will be updated immediately •There is no need to send through a proof of payment •There is no need to wait for funds to reflect in the sellers account

3. Is it safe? •Instant EFT guarantees the highest levels of security when paying online •Instant EFT has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security •Instant EFT acts as a proxy between you and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller •Your online banking login details are NOT stored

Ironic? Yes because I paid instantly, then get told it did not go through, I send a screenshot of my statement, my bank confirms it on the phone its paid to a spree absa account, yet I am asked to do the finance departments work of spree. I am highly frustrated at this poor level of service !!!!!!!!!!!!!!!!

Please can I get this resolve hopefully before Monday 8th Jan , a delivery or my money back. This is the worst service EVER!