Bad service delivery

I bought goods from Spree on the 22nd of July, all I got was an email from spree on the 24th that my goods where on the way. I called on the 29th to find out why the delivery had not yet been made and was informed that the delivery truck had been hijacked. No one from spree had bothered to call me to let me know of this. I was then given an option of either receiving a refund or store credit. I requested a refund and was told the refund would reflect after 3 - 10 days. Today was the 9th day and no money had been refunded. I called to find out what the delay was only to be told that my request for refund had not been processed. My refund was only processed now after having complained. Now I have been informed that I must wait another 3 - 10 days for the money to reflect in my account. This is absolutely unacceptable as this should have been processed more than a week ago. I will not wait another day for my money, I demand that the money reflect in my account immediately as I have waited long enough.