Bad service at its best

I've been shopping at Spree for a while now, but the bad service I got in the past two weeks has made me angry, I placed an order on 4th Nov and made EFT pay same day and sent the proof of payment on 5th Nov, On the 6th asked why on my account it still says payment pending got a response it will be sorted during the weekend (7th-8th Nov), to my surprise on Monday 9th Nov nothing had changed sent an Email no response, until I decided to make a call to them today 11th Nov with my account still say they are waiting for my payment, the lady I spoke with told they have receive my payment but she doesn't know whats happening with their financial department. All I wanted to know from them was WHEN IS MY ORDER GOING TO BE DELIVERED.