Bad Service

I purchased from Spree for the first time in August. When I received my goods one of the items were missing and nobody bothered to inform me, I had to follow up as to what happened, with no apology received. Then I gave them a second chance and bought from them once again. This time I sent the item back for a refund as the shoe was to big. Return was 27/10 and to date I have still not obtained my refund. When you call customer service they repeatedly tell you they working on the refund but NO refund is paid. And when you express your disappointment in service all they do is stay quiet without even an apology for their appalling service. I doubt that I will be purchasing from Spree again.<br> I just hope I obtain my refund ASAP.