BAD SERVICE

I placed an order with Spree of the 18 Sept 2014 and paid through EFT, proof of payment was emailed. On 23 Sept I was asked to resend proof of payment which I did. On 2nd Oct got email informing that was order would be dispatched shortly. 22Oct another email saying there has been a delay with my parcel. 24 Oct another email saying they have not received feedback from the warehouse regarding my parcel, told me I have an option to request a refund which I did. 4Nov email requesting banking details for a refund. 12 Nov email informing that they have arranged for the refund. 20Nov email saying they have a problem with my banking details and also that they would refund me once they received my return (REMEMBER I NEVER RECEIVED ANYTHING). I wrote on 21Nov asking for my account to be credited and reminding them that I never received my parcel. 26Nov I was told the store credit had been uploaded on my account. It was not. 10Dec they told be their Finance could not locate my payment. I could go on and on. I still don't have my order or my money back (R999.00). Nowadays my emails are being deleted without reading. I tried calling but still nothing.