Bad service

I logged a return with Spree on the 5th December 2017. It is now the 13th December 2017 and I am yet to even hear from Spree as to when they will collect my return.

I have emailed them a number of times, following up on my return, I have phoned them every day - and there is NO answer.

I have held on for 5 minutes at a time without my call being answered. There is NOT one reply to my emails that I have sent enquiring about when the order will be collected. I have tried to contact them via their "live chat", however every time I try this, I get the message that there are no agents available.

This is pathetic service - all I want is for my return to be acknowledged and collected so that I can be refunded.

This is been such a bad customer experience and I will literally never shop at Spree again.

It would be much appreciated if someone could actually get back to me regarding my return.