Bad service

<p>I am very dissappointed with the service I received this time around... you guys delivered the incorrect sunglasses and I returned themy, it's been a week and I have not received my refund, I called on Tuesday and some guy told me that they are busy with them at quality check and he will call me back with an update but he did not, I called again on Thursday and some lady said my refund has been processed and I should be receiving it on Friday. As you have probably guessed it have not received it. I have never experience such bad turn around time from you guys, I have been a loyal spree shopper for 2 years and have spend a lot with you guys, please pull up your socks, I need an answer as in yesterday...</p>