Bad Service

<p>Im so disappointed i the level of service im getting from you guys. i requested a return on the 5th of dcember on the 6th the item was collected. on thursday i called and i spoke to a guy there who said my return has been received and still undergoing the evaluation. today i called again in the morning and i spoke to another lady who said my item had been cleared but the exchange hasnt been released, she said shes going to make sure that they release it but honestly why is it taking so long like seriuosly. i was just exchanging the size. its 4pm and i still havent received confirmation regarding my order. this is poor service really. </p>