JW
Jacques W

1 reviews | Active since Aug 2013

16 Jun 2017, 09:00

BAD SERVICE

<p>I placed an order on 29 March (# ********** 59) and one on 30 March. to my surprise to latter arrived two days later. 3 weeks later and nothingon the first, i decided to send an email as i have never had issues with Spree before so i was patient. Only after my enquriy was i told that one of my items could not be sent due to stock issues, again I was polite and let it slide i DID HOWEVER REQUEST THAT I GET A FULL REFUND AND NOT STORE CREDIT. NO ONE has contacted me concerning this and no money has been returned.</p> <p>Because i am a sucker for punishment, i placed another order on June 8th (# ********** 11). Last night i received an email stating that the order could not be fulfilled ONCE AGAIN DUE TO STOCKISSUES and i was given store credit. </p> <p>Firstly, when an order is placed and paid for in full it should be prioritsed before other sales of the same item, so as to avoid "stock" issues.Its not rocket science.</p> <p>Secondly, when I choose to get a FULL RETURN AND NOT STORE CREDIT i expect this to be done. Why would you assume that after TWO INCIDENTS in which I was not the winner would I continue supporting Spree.</p> <p> </p> <p>I WANT MY MONEY! NO STORE CREDIT! NO DUMB AUTOMATED APOLOGY! I WANT MY MONEY!</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply22 Jun 2017, 10:04
Official

Good day Aletia

Thank you for your message.

The most recent delays that we have experienced was definitely felt by both us and our affected customers. We truly regret the inconvenience this caused our customers.
This unfortunately filtered through to our support centre as well, experiencing a delay in response due too the sheer volumes of contacts received. Spree cannot apologise enough that we have not delighted you this time around.

I have requested an urgent refund to be processed for you and also asked for confirmation via email when this has been actioned on our end.

You will shortly receive confirmation of receipt and closure on the emails you have sent to our support team.

Kind Regards
Spree Team