Bad / Horrible Service from Spree!

Ive been calling from two weeks ago regarding a refund on the good returned, till today i havent received it . i was supposed to get the refund earlier this month and i did not , i had to call them after two weeks and only then the Lady who picked up explained they tried to refund a week before but system showed error, my question was , Had i not called, when was Spree going to call and tell me , we tried refunding you but your account shows error? no answer, she had no clue about the process at all! I sent my correct acc no, on the 17th Aug 17 , till today NO refund, then i called today after NUMEROUS emails to everyone at Spree , the lady that picked up told me the same story like last week, MAM your account showed error, i told her the lady i spoke to last week said the same words , when am i gong to get my money? She said She will work on it, TILL NOW , Nothing...never ever will i Buy At Spree, i have deactivated every thing that has their name on my account .......very hurt N Mlangeni