Bad experience with Spree

On the 10th October I purchased several items at Spree. Upon fitting one item was small and I immediately contacted Spree for a refund. Amidst emails and calls to collect the item, they delayed however the item was finally collected on the 19th November 2017. I have been contacting them telephonically and by email but no positive response has come forth. I wrote an email again today and only received a standard email with a reference number and that stated that someone will contact me. Fortunately Spree is not the only online store, they have lost a customer in me.