Bad Customer Service

i made a purchase from spree on 25/11/2014. On receiving my order,i did not require some of the items mainly because it either did not fit or it was not as per the picture on the spree website. i requested a return on 30/11/2014 and up until today it still has not been processed. I'm disappointing about this because I'm now at a loss of money. As a customer, how am I supposed to think of doing business with spree or recommending them to friends/family.