Bad bad customer service

<p>I ordered online on Tues the 20th of Dec. I phoned on Thursday to ensure that my package will be delivered before the 23rd. The call centre agent assured me that even though the status of my delivery online states 'packed' , my package is def on route and would arrive at my doorstep on the 23rd, which is within the promised time of 2 -3 working days. </p> <p> </p> <p>I phoned again on Friday as the online status of my package still says 'packed', I spoke to 2 different call centre agents who promised that one of the managers would get back to me.</p> <p> </p> <p>After phoning for a third and fourth time today, it has come to light that certain customer's orders do say 'packed ' online. Yet no one knows where my package is or when it will be delivered. </p> <p> </p> <p>No response yet from a manager.</p> <p> </p> <p>Absolutely terrible service so late in the year. :( I'm saddened by the lack of response and by the no show of my package as yet. </p>