Bad and inconveniencing service

<p>On the 18th of July I bought a jacket at spree, paid for it immediately. Same day, I got confirmation that my order has been handed over to the warehouse for packaging. I waited for close to 5 working days with the understanding that they have lots of orders and I will be receiving mine soon. On the 6th working day, I checked my order status and boom it suddenly says "order unfulfilled"<br />Then I called for clarification and I was told the jackets had faults and we're taken back to the supplier.okay I understand that, but why put it for sale before checking. As if that was enough, I was told to chose something else for the same amount. Checked all items and found nothing to replace the jacket with. I then asked for refund because the jacket was for hubby's bday gift and the bday was fast approaching and I needed the cash to buy something similar elsewhere.<br />Now the bday has passed by a week<br />I haven't got my money back which means I haven't bought anything for his bday yet.<br />How depressing is all this...<br />I am so frustrated and angry now...left emails, call records and Facebook messages. I need this resolved as in yesterday</p>