Baaaaad Service

I purchase 2 beach bag from Spree on the 8th December 2017 which was meant to be delivered at my work place. On the 12th Dec I received a parcel from the reception only to discover that it was an incorrect parcel belonging to someone else. When I opened the item I saw the persons details and i decided to call her. she told me that my parcel was delivered to her. I notified Spree and the courier guy came to collect it on the very same day. On the 14th December they delivered the very same parcel and I again notified Spree and they collected the parcel. When I checked the status of my order online 19/12/2017 it said that the item was delivered to the warehouse. I called them 20/12/2012 and they told me the items I bought were sold out. No one notified me about my item being taken back to the warehouse and that it will be resold. I'm utterly disappointed in Spree, never in my life have i experienced such from an online store. To add to that i've been waiting for 2 full weeks for an item I wanted to return till this day its still not collected. Poor poor service