Absolutely Disgusting "Customer Service"...zero response

I placed an order with Spree on 08/11/2017. The payment instruction closed before I was able to finalise the payment by card. I therefore generated an EFT which I e-mailed to Spree. Within approximately 45 minutes, I received a notification stating that my order had been cancelled due to non-payment.

Spree orders are only supposed to be cancelled after 48 hours if there is no payment. My order was cancelled within 45 minutes even after I generated the EFT.

I had to pay R89 for delivery when I replaced the order as I needed the wallet as a gift and due to the lack of feedback from Spree, I could not wait any longer for your to response.

I have sent multiple e-mails to Spree requesting a refund, however, to make matters worse, ALL of my e-mails have been deleted by Spree without being read.

So I am now R368 out of pocket due to Spree’s incompetence.

Never in my life have I experienced such bad 'customer service'...and I use that term very loosely as Spree does not possess customer service.

I WANT MY MONEY BACK...and NEVER AGAIN will I make use of this pathetic company.