A huge disappointment - again!

I cancelled an order I placed on the 28 April. I had not received the goods but I already paid for it. Therefore I cancelled it prior to delivery. A consultant promised me I would receive an email from the finance dept that very day. I DID NOT. I called in the next day. The same thing happened. NO EMAIL. I called in again on Thursday - consultant insisted I would get feedback. NOTHING. I even emailed in my bank details for the refund to be processed. One week later, NO EMAIL. NO REFUND. How pathetic and useless. Last time I asked for a refund it took three weeks. How long will it take this time! I just want my money back NOW! Within the next 3 days, Amazing how my money is taken by u in a second, but it so hard for u to return it to me. <br> On top of it I placed another order AND PAID for it last week - and it still shows pending payment on the website.<br> What is wrong with you people? If you cant handle so many customers or if you cant process payments and refunds - you dont deserve do me an online retailer.<br> Highly disappointed and disgusted - AGAIN!