9 weeks and counting - no refund

I am extremely disappointed with spree right now. I logged a return with a consultant over the phone early in August for a pair of pants that was tearing after 2 wears. Pictures of the faulty pants was sent to spree on 18/08. By 26/08 I'd had no response so I called Spree again, and a new return was logged. By 07/09/2015, when nothing was collected, I sent an email requesting feedback on the process. I received an apology, along with a confirmation that that parcel would be collected ASAP. The parcel was collected on 11/09. I have not since heard from spree at all. I called about 3 weeks ago to find out on progress of the refund as it wasn't reflecting in my account. I was assured that the refund would reflect by 02/10. Its now 13 days later. I think I've been patient enough. It's a very small amount of money - for an item that tore after 2 uses. I would have preferred an exchange, but unfortunately there was no stock available. Please refund me as soon as possible. I do not think that its fair for me to wait for a refund for 9 WEEKS!