5 times the same order and still no services!!!!

I have placed and order with Spree on 07.04.2015 for a birthday gift to my husband. As I tried to enter my one time banking pin, the Spree website told me that the order was not placed. I did the same thing 3 more times without success. When I checked my profile, all the orders were cancelled, and along with it my Spree credit, in excess of R1,000, was missing!!! I phoned and asked them to give me back my credit. That was done one 08.04.2015. <br> <br> On 08.04.2015 I once again tried to load the order. This time the order was cancelled by itself and the credit was returned again.<br> <br> I am 6 phone calls further with lots of promises of fixing the issue and returning my call. No one has phoned and nothing was fixed.<br> <br> Does Spree realize that I can spend my money at any other shop?! This is my second round of issues with Spree to buy something.....Spree, have you noted that I actually tried to give you money i.e. to buy from you????? Why advertise as much as you do when you do not see the transactions through???