39 and counting

This is actually a joke. A very bad one. And I am not amused. My first complaint was laid initialy directly to your own customer care on the 7th of september whereby I received a very touch and go transversal copy and paste answer which I wasnt happy with and noted this with the agent- No response. On the 21st September I reported on this site, got a response 22nd (see how you value your own customer line there, public image?). An agent got in contact with me, last I spoke to her and where I was requested to send pictures which I did and she was suppose to get feedback from the warehouse. Current situation? Its been 39 days since any contact or feedback. Hope that reflect on your monthly stats too. You can not charge those prices and yet have the same quality or even worse than a chinese clothing shops. A simple answer would have sufficed and probably have prevented th is post too. Please review your policy cause no one buys winter clothes in winter, so by the time its worn and defects are seen. Awaiting your individual based response.