23 Days and still no refund. ***********

On the 22nd of November I purchased a pair of sneakers and made an instant payment. I got 2 emails simulataneously, the first one was about the confirmation of my eft payment and that my sneakers would be delivered in about 3-5 business days. The second one, however was to inform me that my sneakers were unavailable in their warehouses due to "unforeseen stock issues" whatever that means.

I was enraged when they offered me store credit. I immediately sent them an email requesting a refund. After a few days, I made several calls and the agent told me to be "patience". I sent them another email on the 4th of December and received a lame excuse of an email on the 5th saying " that my refund request had been received and will only be approved once the manager authorises it. 10 days later and still nothing. Which now makes it a total of 23 days. Their policy even states that refunds take up to 21 days.

Guys please before careful when doing business with these ***** online stores, because they will leave you penniless and frustrated.