1 reviews | Active since May 2011
14 days later. Still waiting for my Spree refund
This is the second report that I log on this site regarding Spree.<br> I have requested a refund on my order on 6 Feb. Courier came to collect the parcel on 9 Feb. It is now more than 2 weeks later, yet I still don't have my R724 refund paid into my credit card.<br> Spree responded on 18 Feb on this site that they will refund me ASAP, however on 20 Feb I received a mail from them to say that they are busy with the refund on that day. So we go from 18 Feb to 20 Feb ...<br> It is now 4 business banking days later, so if they did refund the money into my card, then I would have seen it reflecting in my bank account already, but it doesn't. <br> I have now requested proof of the payment into my bank account, as Spree seems to change their stories on a daily basis and don't deliver on what they promise.
Good day,
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience and frustration you have experienced. We have tried calling you to discuss this matter but we were unsuccessful.
As per our records, your refund was processed on the 18th of February. One of our consultants has sent an email to you with the details of this transaction as well as the proof of refund.
Should the funds not reflect in your account, please feel free to let our consultant know and we will follow up on this issue as a matter of urgency. You can also check with your bank with regards to the release of your refund.
Kind Regards,
Spree Customer Service
Good day,
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience and frustration you have experienced. We have tried calling you to discuss this matter but we were unsuccessful.
As per our records, your refund was processed on the 18th of February. One of our consultants has sent an email to you with the details of this transaction as well as the proof of refund.
Should the funds not reflect in your account, please feel free to let our consultant know and we will follow up on this issue as a matter of urgency. You can also check with your bank with regards to the release of your refund.
Kind Regards,
Spree Customer Service