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Aysha D

1 reviews | Active since Dec 2016

07 Jun 2017, 09:05

10 DAYS AND COUNTING

<p>I made an online purchase on 28 May 2017, the payment was confirmed and delivery promised within 3-4 working days. SPREE promised delivery on 1 June 2017, but instead of receiving my package as promised, i received an email saying my package will be delayed due to a backlog on orders.</p> <p> </p> <p>Since 1 June 2017, i received no communication from SPREE regarding the delivery of my package or an estimated date until i was forced to call them on Monday, 5 June 2017.</p> <p>I spoke with an agent who could not give me much detail or information regarding my package. Today, 7 June 2017 and I have still received NOTHING. Not my package, not even a phonecall from SPREE.</p> <p> </p> <p>This service is absolutely pathetic, I have paid for my order, promised delivery within 3-4 days, 10 days have passed and I have received zero feedbac from SPREE!!</p> <p>Must I beg for a package that I paid for?? Am I expected to just wait for them to contact me?? I ave made numerous calls and on each occasion no one is able to give me a date or my package!!</p> <p> </p> <p>The backlog is not an issue the client should be inconvenienced, and even with backlog, how am I still waiting, 10 days after my purchase and not receiving valid feedback??</p> <p> </p> <p>This is not the first time this has happened, I thought i would allow SPREE a chance to redeem themselves, guess I was mistaken.</p>

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Replies (2)
Spree.co.za
Spree.co.za's reply07 Jun 2017, 11:59
Official

Hi Aysha

Our apologies for the delayed delivery of your order.

Despite putting measures in place to deal with the surge in orders, our warehouse is taking longer than expected to pack and dispatch some customers’ orders.

We hate to disappoint our shoppers and our team are working around the clock to get your parcel packed and to you as quickly as possible.

Please keep an eye on your mailbox for updates regarding your delivery. We appreciate your patience and thank you for your support.

Warm regards

The Spree team

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Aysha D's update07 Jun 2017, 20:34
Reviewer Update

Thanks for the response, but I've heard the same thing since 1 June. Eight days later and still nothing has been done.