Spotify subscription ****.

I’m very disappointed with Spotify. I feel ****** and ****med somehow. Last year around December, they were running a marketing advert that if you subscribe with them, you will listen to music for free to a period of 3 months. Then pay a monthly subscription fee of R64.99 thereafter. Not a single day was i able to access those subscription and had difficulty logging in. I then opened another account to try again, they told me i can’t subscribe again because I’m already benefiting on the trail. Tried to get assistance from their for support service, but barely got any, i just got a bot reply system that keeps malfunctioning. Now i was charged for the premium and i asked that it be switched to this active account I’m using. I got a rude consultant who just told me straight up that I shouldn’t have opened 2 accounts, and should’ve stayed on that old one (which i have no access to anymore).