Spotify - poor customer service

The card I used for my Spotify account expired. I got a new card and when I wanted to update my payment method I kept getting an "error cannot process payment now, please try again later" message. I thought this was odd after several later attempts. Because there is no direct "contact us" option on the Spotify website, I first went to my bank. My card check's out, no issues. I've made other online purchases with it as well with no problems. I manage to get a response from @SpotifyCares on Twitter where I explain the situation, that I have already been to my bank, my card still meets all of the requirements listed on the site, and I have made other online purchases successfully. They inform me that they will have their technical team have a look, which is fine. When I asked when I might follow up, I was recommended to contact my bank (which I have mentioned several times I have already done), and try a different payment method (I have no other payment method right now) - which suggests that they were not planning on having their technical team respond to the issue as they kept refusing to give me an estimate of when I might follow up with the issue. It is really sad since I love the app, but their service is horrible. Very disappointed.