DN
Dalubuhle N

1 reviews | Active since Aug 2025

27 Aug 2025, 01:22

Issue with billing

I am highly disappointed with the way Spotify handles billing flexibility. I specifically enquired about changing my billing date because the current one is highly inconvenient I end up being charged multiple times before my payday, which leads to unnecessary debit order penalties that I have to carry, the response I received was that the only solution is to cancel my subscription and then re-subscribe on the day I want to be billed. This is not only impractical but also deeply inconvenient, especially for someone who uses Spotify Premium daily. Now, I am forced to endure the free version with ads a downgrade I never asked for simply because Spotify refuses to offer a basic level of billing flexibility that many other subscription services already provide, this experience has shown me that Spotify prioritizes rigid policies over customer convenience, and as a paying customer, I feel undervalued. Instead of finding a customer-friendly solution, I was given a workaround that punishes my loyalty and disrupts my user experience Because of this, I will not be returning to Spotify Premium

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