******* debits

This company keeps debiting my bank account for the service I'm not getting. Even after I have laid complaints with them. I have emailed more than 2 times to ask why and also to cancel they claim that I have no account with them even with my other email address, but my bank account is still being debited more than 4times in a month. This is causing a negative impact on my account and is also causing me for bank charges that I did not plan for. Who is debiting my account then using the "spotifyZa stockholm Se" description.