CANCEL SUBCRIPTION!!!!!

This is the second review I am writing. Why is it that I cannot cancel my Spotify account? I have watched numerous videos on YouTube explaining how to cancel and I still cannot cancel it and you guys keep taking my money. I am not even using the app anymore because of the annoying ads, skips etc and I do not want to upgrade to Spotify premium. Is this a way of robbing us of our hard earned money? When I go to change plan, I am supposed to be seeing two option which will allow me to cancel yet you guys don't have the option "available plans" and "change plan". So this is how you trap us into paying for nothing? Can someone contact me and assist on how to cancel. My email is ***. Also alarming is the fact that one cannot cancel a subscription on your mobile app which they mention in the YouTube videos, very unsatisfied to say the least.