Bad User Experience and service

I have a very unpleasant experience with spotify as a product. I am a premium subscriber and have been for over a year. I ignored the fact that they forever reset the downloaded music on the app and continued using it none the less.

On the 2nd of December 2019, I have around 9GB on my secondary sim card and around 400 MB on my primary sim card. I used their app in the morning as I normally do but was surprised that all my data has finished so I switched to the secondary sim card on my way home. All the 9GB of data was consumed by the app.

I tried my best to find means of communication until I found an email to the support team. I am still disappointed by their response. I don't understand how their technical errors have to cost us the user.

As a result, I am writing this review to info anyone else who is thinking of using this app as a premium user not to waste their money on them.