Your Online Order Might Disappear When It Get Handed to Couriers

On the 16th of December 2025, I placed and paid for an online order, and they confirmed my order with order number LSWA***8. Days passed by and I didn’t receive any communication regarding the order.

On the 30th of December 2025, I received an email where they wanted me to rate the product and I was confused because I had received the order. I called the call centre and they said the order had been handed to couriers then I was given a case number 988638.

On the 2nd of January, I made a follow-up, this time I was given a new case number 991425. From there was a lot of back and forth regarding the order. At this point, I am waiting for a refund and for me to get a status of that I have to initiate the communication.

The truth of the matter is that at this point the organisation doesn’t have a tracking system that clearly identifies the courier who gets handed a customer's order before they delivered