VERY POOR Online experience.

VERY POOR online shopping experience: (1) Ordered online on 26 June and checked with Tracking that package was with Dawn Wing couriers since 29 June. (2) Queried the whereabouts of my package on 2 July and was informed that Dawn Wing tried to deliver and failed, and called the office number I provided and could not get through. (3) Contacted them again 3 July and they don't know why package is not being delivered. All they can tell me is that the package is with the Courier. (4) They refuse to refund me before the package is returned from the Courier. They now have both my money and my package !!

The saga continues....