CR
Caroline R

1 reviews | Active since Feb 2016

21 Feb 2016, 14:24

Utterly disgusted by the service

On Sat, 20th of Feb 2016 i went to the Sportsman Warehouse in Nelspruit and bought 9 short cycling shorts for my clients in Sabie.Before I could deliver the shorts to my clients, I was informed that I bought the wrong brand. I then went to the store the very next morning to return the shorts. I gave them the shorts and explained why I was returning them, while they were checking the shorts I rushed to my car to fetch the card I used to swipe the previous day. When I came back I heard Octavia and one the guys mumbling that the shorts smell like they been worn. The security guy then comes to me tells me in a belittling and interrogative tone telling me that they are suspecting that these shorts were worn. I told him I don't like what he is insinuating. I then took down Octavia's name and she told me that it's her job to smell the pants, which I agree with 100% but I didnt like the belittling attitude and when I asked the guard his name, he told me his name with a don't care attitude and asked if I also needed his office and home address. At this time cashier and store assistants were laughing uncontrollably being amused by the Security guard shouting and swearing at a customer

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Replies (1)
Sportsmans Warehouse
Sportsmans Warehouse's reply22 Feb 2016, 10:42
Official
Hello Caro_mamab,

We sincerely apologise for the bad experience you have endured.

Your comments has been passed on to senior management who will be in contact with you shortly.

Kind Regards

Senobia