Unfair customer policies and poor customer service

I recently purchased a shoe from Sportmans Warehouse website and would like to log a return as I am unhappy with the product.

As per their online return policy, customers are to email their customer service team and advise of the return and arrange for collection within 7 days, which I've done on Monday (Day 2). A member of their customer team, Farahnaaz Adam's, emails me advising I need to take the product to a store to complete the return and does not assist me with how to get this return done online. I then emailed advising I want the return to be done online as I am unable to go to the store, and there was no response from the team, 24 hours have already passed.

Thereafter, I go to download my electronic tax invoice and am presented with the error 404 - page does not exist! I then create an account and try to search for this and nothing is there!

I am very upset and frustrated with this entire experience as it is becoming extremely difficult to do a simple return. Really makes this process inconvenient and scary as there's literally no proof of purchase other than the transactions on my bank statement.

Sportmans Warehouse is ******** customers who do online purchases. I will never purchase from this store again.