EW
Eleanor W

1 reviews | Active since Jun 2014

27 Feb 2016, 15:44

The wrong info.

Yesterday on Friday the 26 February 2016 in the morning I phoned Sportsmans Warehouse in Waterfall the Watercrest Mall & spoke to Solomon the floor manager & asked them would be able to help me out sort out my bicycle brake? I asked if Bongi the bike guy was there? Solomon told me that Bongi had resigned.So then I asked who else is there? & he said that Rydell is there. I was assured that Rydell would be able to help me fix my bike back brake. So I rode all the way there & once there, I walked into the shop & was told \we'll help you right here in front of the shop it's only just 2 mins,\" So I watched Rydell fumble around & not have a total clue what he was doing! he was doing everything wrong! & in the end after I lost it, I made him admit that they don't know how to fix bicycles!! The floor manager had disappeared somewhere in between that? I told them that I was going to contact head office & explain that how can they just that kind of thing happen??? It seems that they only employ indians & blacks just to be only sales people & have no one to help fix bicycles even if it will just take a few mins.Only after that they told me that he don't do repairs! I was furious!!"

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Replies (1)
Sportsmans Warehouse
Sportsmans Warehouse's reply29 Feb 2016, 10:50
Official
Hello eleanor2899@,

We sincerely apologise for the bad experience you have endured.

Your comments has been passed on to senior management who will be in contact with you shortly.

Kind Regards

Senobia