The worst online shopping experience ive ever received

Hi Guys,

Its unfortunate that I have to do this review, but the service from the online store has been non- existent,

I ordered via the web store on the 28 June 2019 and was told that stock of the items were available, after 3 days of nothing happening with the process I decided to call the toll free number, only to hear that you'll are still sourcing my items when the site is still showing there's stock,

I had no choice but to drive out to the gateway store as they had plenty of stock as well as pavilion, and asked that my online order be cancelled due to zero information unless I called through,

I was told that a refund would be done between 3-5 business days, and NOT to my surprise when I called the toll free number this morning (on the 5th day), the polite lady on the other end tells me that the process hasn't even began yet????

Honestly guys, what's going on, as I paid on the day and made sure I was quick in my payments and information, its very unfair that I should be making the calls and tracking everything and even then, nothing is happening!!

this is truly the worst online shopping experience ive ever had to deal with, and having to beg for my items or a refund is frustrating, ill never use the Sportsmans Warehouse online store again as its left me with such a bad taste and unprofessionalism.

Please sort this out asap as im fedup with every decision made with this so far,

Hamish Ramdhin