Store purchase turned online order awaiting refund

I just want to share my frustration regarding my experience when I bought my son a Christmas gift from Sportsman Warehouse in Gateway. The sales people are friendly, I can give that to them. I went to buy a soccer table and one of the managers was kind enough to advise me against the one I had my eyes on. She then advised me to get a bigger one at a high price so I asked for a day or two to think about it. I went back on the 16th of Dec to buy the big table, unfortunately she wasn’t in when I came through. I was helped by another manager and upon checking the parts, found that there were pieces missing from the box that would hinder the assembly of the table. He then made an online purchase, which he and the lady at the till assured me would get there before Christmas, as this was my concern. Delivery takes 3-5 days…. I waited! 5th day I called to let them know it hadn’t arrived, knowing that they do not do deliveries on weekends and Christmas was on the Monday. The manager that made the online order wasn’t there. I then called again after an hour to check if he was there and was referred back to the lady manager that had initially advised me. She then said she would check if other branches have stock of it but I would have to buy another one then return the online delivery for a refund. I agreed to that because disappointing my son on Christmas was not an option.

I went through paid for yet another table and she offered to deliver it to my home.

We are in the new year now and I still haven’t received the online purchase. Yes, the lady manager made a plan for me not to disappoint my son but the longer I track my order, the more upset I become as I ended up spending SO much and cannot get my refund until such a time that the table is delivered to me, send it back to them AND drive to the mall again for a refund.

I am highly upset.